Cancellation Policy | RentMy

Cancellation Policies

Cancellations up to 24 hours before collection date.

Free cancellation up to 24 hours before collection date. After that, cancel before collection and get a full refund, minus the first day's charge and service fee.

Cancellations up to 5 days before collection date

Free cancellation up to 5 days before collection.

 

Cancellations made within 5 days of collection date

Cancellations made within 5 days of the collection date get a 50% refund, minus the first day's charge and service fee.

Cancellations up to 14 days before the collection date

Free cancellation for 48 hours after the booking has been made, as long as the renter cancels at least 14 days before the booking.

 

Cancellations made between 7-14 days before collection date

Renter can cancel up to 7 days before collection and get a 50% refund of the daily rate, but not the service fee.

 

Cancellations made within 7 days of collection date

Cancellations made within 7 days of the collection date are not due a refund.

Note: Renters won’t get a refund of the service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled booking overlaps with another booking.

Other factors to note

• Renters will always be refunded the security deposit if they cancel before collection

• If there is an issue with the item being rented (for example, it is faulty or not working as described) renters should contact us within 24 hours of finding the issue. In qualifying cases we will cancel the booking and issue a refund

• We may be able to issue a refund if a renter has to cancel because of an emergency