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Cancellation Policies

Note: Renters won’t get a refund of the service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled booking overlaps with another booking.

Other factors to note

• Renters will always be refunded the security deposit if they cancel before collection

• If there is an issue with the item being rented (for example, it is faulty or not working as described) renters should contact us within 24 hours of finding the issue. In qualifying cases we will cancel the booking and issue a refund

• We may be able to issue a refund if a renter has to cancel because of an emergency